Being able to contact your hosting company whenever you have any questions or encounter any problems is really important and how fast they will answer and react is often essential, in particular when your website is business-oriented, as longer downtime often means losing potential customers. The support solutions are usually a way to recognize actual providers from resellers. The second in most cases answer just to e-mails or support tickets and you'll need to wait for a day or longer to get an answer. In case the trouble involves a couple of replies, you may end up losing several days to get a simple problem resolved. Using a genuine and trustworthy hosting supplier, you should be able to contact the support team anytime and receive a timely reply no matter what the issue or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Hosting
We acknowledge the importance of receiving assistance without delay, that's why our hosting services feature 24/7 tech support and various means of contact. If you don't have an account yet, you can give us a call or take advantage of our live chat and talk to a live agent, to inquire about our services or check if our servers meet the system requirements for your websites. In this way, you will not end up buying a service that you cannot use. If you already have an account with us, you can open a support ticket from the Hepsia hosting Control Panel when the issue is entirely technical or it requires further analysis. In contrast to the vast majority of suppliers out there, we answer to all the tickets within 1 hour, so you will not need to wait for an entire day. Our support services can be used twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
We know how crucial it is to receive well-timed help, especially if your website is not functioning as it should be for whatever reason. All our Linux semi-dedicated hosting packages include 24/7 customer and tech support, so that if anything happens, you're able to use various methods to let us know - telephone line with a couple of local numbers globally, live chat, emails and tickets. The first two methods are for billing, pre-sales and general issues, so that if you do not have an account yet, for instance, you're able to receive extra info regarding our services, or we will assist you with uncomplicated technical issues. The next two options are for solely technical matters or everything which is more time-consuming due to the fact that it is more convenient to track the dialogue between you and our technical support team. The warranted max response time for them is merely one hour, the actual one - 15-20 minutes, therefore you will not need to wait for an entire day to receive support as you may have to do with various other providers.
24/7 Customer Support in VPS
When using our VPS packages, you'll never need to wait for more than 1 hour so as to receive assistance for any kind of issue that you could encounter regarding the server or the software that comes pre-installed with it. We guarantee this short response time for all of the tickets which you open from your billing Control Panel or email messages which you send to our tech support crew. In addition, we have local telephone numbers in a number of countries around the world and a live chat service where we can easily assist you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 through the various ways of communication, so regardless what your question or issue is, there will always be somebody to assist you without delay. In case you need assistance with third-party software, which you cannot set up or which gives you problems, you are able to take full advantage of the Managed Services upgrade package that we provide for all of the VPS plans.
24/7 Customer Support in Dedicated Hosting
We know how important it is to receive well-timed support in general, let alone if you operate a whole server, that's why every single dedicated server that we offer includes 24/7 support with 1-hour response time guarantee whatever the matter. The service is free of cost for all problems with the server or the software that was installed by our admins during the setup, which means that you'll be able to get in touch with us as many times as you need, even during holidays. You can either open a trouble ticket from your billing section or you could send an e-mail, and the actual reply time for either rarely exceeds thirty minutes because we have administrators available round the clock. If you require general info about our servers or you have any kind of billing question/issue, you may also call one of the local telephone numbers that we have on 3 continents or you may use our live chat service and consult with an agent online. For third-party software support, we provide a Managed Services upgrade, which you are able to add to your server plan through your billing Control Panel.