There are different ways to touch base with the hosting company whose services you’re using, but the one that you will invariably find regardless of which company you select is a ticketing system. It is the easiest medium of correspondence for a number of reasons. In the event that no customer care team representative is available at the moment and they’re all occupied, a telephone call may not be answered, but a ticket will invariably hit home. On top of that, you can copy & paste extensive pieces of info without having to worry about spelling errors, and if a certain issue requires more time to be resolved or a number of responses need to be exchanged, all the information will be in the same location, so either party can always see the comments added by the other one. The negative aspect of using tickets to touch base with your web hosting company is that they’re usually separate from the hosting platform, so if you need to supply information or to adhere to directions, you will need to use at least two separate admin dashboards and this number could rise if you desire to manage a couple of domain names. Moreover, a lot of web hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a client, this means wasted time while waiting for an answer.
Integrated Ticketing System in Hosting
With a hosting from our company, you will never need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can quickly access any support ticket while you are browsing your files or changing different account settings. The ticketing system is being monitored 24/7 by our tech support team representatives and the ticket response time is maximum one hour, but it rarely takes more than 20 minutes to get support. Unlike some other web hosting providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you want and ask for info regarding any technical or billing issue. Furthermore, you can read a variety of informational articles, which will help you handle the commonest difficulties yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we are using is built into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated hosting packages, so you won’t require some other platform to contact our client support staff – you can do that on the spot as soon as you chance upon a predicament. Sending a new ticket requires a few clicks and finding an older one is equally easy. Using our clever search functionality, you can swiftly track down any ticket that you have posted in the past. You can post a ticket whenever you need since our help desk support staff members are at your disposal day and night and answer within the hour, even though it rarely takes this much to obtain support. With the Hepsia Control Panel, you’ll have everything in a single place and you can just forget about using two or more platforms to fix a simple issue.