There are different ways to touch base with the hosting company whose services you’re using, but the one that you will invariably find regardless of which company you select is a ticketing system. It is the easiest medium of correspondence for a number of reasons. In the event that no customer care team representative is available at the moment and they’re all occupied, a telephone call may not be answered, but a ticket will invariably hit home. On top of that, you can copy & paste extensive pieces of info without having to worry about spelling errors, and if a certain issue requires more time to be resolved or a number of responses need to be exchanged, all the information will be in the same location, so either party can always see the comments added by the other one. The negative aspect of using tickets to touch base with your web hosting company is that they’re usually separate from the hosting platform, so if you need to supply information or to adhere to directions, you will need to use at least two separate admin dashboards and this number could rise if you desire to manage a couple of domain names. Moreover, a lot of web hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a client, this means wasted time while waiting for an answer.