A live chat is among the ways of communication supplied by some hosting suppliers as part of their support service. Depending on the supplier, the chat can be used for pre-sales, billing and/or tech support. This way of communication is quicker compared to a support ticket and it'll make it less likely to misunderstand or misspell something as compared to a phone call with a representative. In addition, if the trouble that you experience requires some time to be investigated and taken care of, you're able to do something different in the meantime instead of just waiting, like you would have to do if you call. You can also take advantage of a live chat assistance service completely free provided that you have world wide web access even when your web hosting provider is located in another country and they don't have a local telephone number you can call.
Live Chat Support in Hosting
We supply a live chat support service for all Linux hosting that we offer and we will help you with almost everything in real time. In case you do not have an account with us yet, we're able to give you more details about the packages in order to help you to choose the most suitable plan. In case you are an active client, we are able to help you with any general or billing issue and with lots of common tech problems, for instance an email address installation in a desktop e-mail client. In case you can't phone us for some reason or you are in a country where we don't have a local telephone number, the live chat is the best choice to get in touch with us. Needless to say, some troubles require additional time to analyze and test, which means that you will have to open a support ticket to our technicians, but nonetheless, we will save you time and help you with a number of troubles on the chat.
Live Chat Support in Semi-dedicated Hosting
We offer live chat support as part of our services, which means that any time you have any kind of questions regarding our Linux semi-dedicated hosting packages, you will be able to talk with our customer support team at any moment regardless of whether you've already purchased an account or not. Generally, the chat service is intended for billing, pre-sales and common questions and troubles, yet we are able to assist you with a lot of technical questions as well. We will help you select the best plan for your sites in case you do not have an account yet, we can reply all of the billing questions or issues you could have or we can assist you with setting up your new email address on your PC or smart phone - all of this will be done in a timely manner because our live chat service is online all day long, each and every day. Any time you require help, you'll be able to talk to a representative and save a lot of time.