If you’ve ever got any enquiries with regards to the hosting service or if you encounter a problem with your websites, you’ll have to touch base with the respective hosting company’s tech support team. It may not matter how promptly they will respond if you have a generic inquiry, but an issue such as a botched app update, for example, may result in your site becoming damaged or unavailable on the World Wide Web. And the longer you have to wait for the support team to lend you a helping hand, the longer the site will be inoperational. In case you offer goods or services online, any outage will destructively affect your site and you may lose existing or potential visitors. A lot of web hosting providers, primarily resellers, handle emails and support tickets within 24 hours, but in the online world this is way too long, since visitors will hardly ever go back to a website that is not working correctly over prolonged stretches of time.
One-Hour Response Guarantee in Hosting
Our guaranteed maximum reply time for any ticket that you open or any e-mail that you send is just 1 hour, even in case you contact us on weekends and national holidays. Regardless of the essence of your issue or inquiry, we will lend you a hand instantaneously and will supply you with the required information to resolve any problem with your websites. The actual reaction time commonly does not surpass fifteen to twenty minutes, which is the reason why you can just forget about waiting around for hours to get an issue sorted out or even worse – waiting around a whole day only to obtain a reply that more info is required whilst nothing’s solved. We will assist you at once as we understand just how expensive time can be in the dynamic Internet sphere. The sixty-minute response guarantee is valid for any billing or technical enquiry that you might have about our Linux hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
As we know how critical it is to obtain timely help, we guarantee that you will never have to wait for more than an hour to receive a reply to any ticket that you send from your semi-dedicated server CP. In reality, you’ll rarely need to wait around for more than 20-30 minutes and this is valid for any inquiry no matter what its nature is – billing, general or technical. Moreover, our tech and client support team is working 24/7/365, which means that even if you post a ticket during public holidays, you will always obtain a blazing-fast response, which will contain the answer to a query, the solution to a predicament or the info required to solve an issue yourself – in case there’s something that you need to do on your end. With us, you won't ever have to spend a day waiting around for a response like you would with a lot of other hosting companies.