You'll find lots of hosting companies out there, yet the majority of them are resellers who have restricted resources, especially in terms of support. One way to distinguish them is the option to reach the company over the phone. The level of support that you will have via this particular channel of communication may vary based on the supplier - a few of them offer experienced phone support, various others offer basic and customer support only as some matters are more time-consuming and it's a lot less difficult to be resolved via a ticket, particularly when the issue has to be escalated. However, it is good to know that you can always contact your hosting supplier as there're many small issues that can be managed effortlessly and timely with a telephone call, not mentioning that you will be able to get additional info about the services before you become a customer.
Phone Support in Hosting
Our hosting packages include phone support 14 hours per day even on official holidays, so that if you don't have an account yet, you are able to call us and find out more about our services or if we'll meet the system requirements for your web sites. For your benefit, we have local telephone lines in the U.S.A., Great Britain and Australia, so you're able to call the telephone number that is closer to you. In case you're a current customer, we will assist you promptly with any kind of general and billing issues and with numerous tech matters so as to save you time and efforts - we are aware of the fact that sometimes it's easier to talk to a live person so as to get things done promptly. Of course, some issues simply cannot be resolved over the phone, so if this is the case you are able to take advantage of our ticketing system.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be certain that there will always be someone to assist you if you have any questions about the semi-dedicated server plans that we supply. Whether you'd like to learn more about the plans, you have some billing issue or some general issue, you can just give us a call. Despite the fact that some more technical issues may need a support ticket so as to give time to our technical support crew to investigate, we can assist you with a number of technical questions on the phone as well, saving you time and efforts. As we have data centers on 3 different continents - in the U.S.A., the UK and Australia, we have local phone lines in these countries as well. If you're in another country, we have an international number where you're able to reach us.