A 99.9% Server Uptime
Our hosting system is based on a stable, top–drawer hardware configuration and a heavily customized Linux variation. So, no matter what your website is, or how many website visitors you’ve got, or even in case there’s a distributed denial–of–service assault, our machines will stay up and running and your web sites will stay accessible online.
Our Linux hosting plans feature a 99.9% server uptime guarantee. And regardless of which datacenter you choose, our uptime guarantee stays the same.
A 99.9% Network Uptime
When you set up your very own cloud hosting system, it is vital that you also set up your own network infrastructure. This is why we set up a custom–configured internal network in each one of our data centers. Relying on top–quality Juniper routers and switches, our internal network allows for jaw–droppingly fast data transmission speeds and is fully redundant.
This way you can enjoy a 99.9% network uptime in our USA datacenter, in our United Kingdom datacenter, in our datacenter Finland, in our Eastern Europe datacenter as well as in our Australian datacenter, no matter which web hosting offer you have picked.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. In case you’re dissatisfied with our hosting services, or if you find them inadequate, or if you decide that you need to have a VPS packages instead of a cloud hosting plan – we will give you your money back, no questions asked.
All domain name registrations are nonrefundable, but you’ll keep full control over your domain names even if you delete your web hosting account with us.
24/7 Technical Support
We’ve mindfully selected each member of our 24x7 support staff to ensure that we can offer you the best client support service that you can get. Each one of our techs has several years of experience dealing with web hosting accounts behind his back, therefore they know what they are doing. What’s more, they’re available to you 24–7 – you’ll be able to reach them at any moment and they will get back to you ASAP.
Their average ticket response time is well under twenty minutes, whereas with many other web hosting vendors you are forced to wait for days. Besides, we offer you a 1–hour response time guarantee. No matter what happens, your queries will be answered in less than one hour.