Tech Support Channels
A 1–Hour Support Ticket Response Time Guarantee
Every help request you submit to us will be dealt with within maximum 60 min. In case your ticket or e–mail needs additional assistance from a server administrator, we will timely forward it and leave a note to let you know that your issue is being examined. If you take advantage of our Administration Services package, any of the server management services included there will be executed at a time that suits you.
An Outstanding Support Service
We’ll be at your disposal 24–7 to answer any enquiries that you may have with regard to our Web Site Control Panel or any of the applications that we have installed for you on the dedicated server. If you also need help with server administration tasks, you can take advantage of our Administration Services package, which includes data backup hard drive storage space, weekly OS updates, server monitoring and rebooting services, as well as troubleshooting and installation procedures
A User–Friendly Help Section
Every Linux dedicated servers hosting package includes our cost–free Web Site Control Panel, which offers a detailed knowledge base plus a group of how–to video tutorials. Whenever you require assistance working with the Web Site Control Panel, just click the Videos or Help buttons located in the upper right corner.