1 hour ticket response
Timely assistance is our main concern and this is why we’ve got a team of skillful customer support engineers who are ready to offer a swift response to any question that you may possibly have. Simply post your customer support ticket from your Web Site Control Panel and we will reply within 60 minutes at the latest. In fact, we strive hard and aim for a 20–minute ticket response time.
A Premium–Quality Customer Support Service
Our customer service staff members have huge experience in the Linux hosting arena and are capable enough to deliver a rapid answer to your problem. If, however, the problem at hand is not within the competence of a customer service technician, the technical support ticket will be sent to a developer or system administrator for additional investigation.
An Easy–to–Browse Help Center
Included in the Web Site Control Panel is an easy–to–browse Help section, which offers you various information sources. You can browse through a frequently updated knowledge base offering web hosting account administration articles and website management articles, watch our step–by–step video tutorials or have a peek at our F.A.Q. database.