Help and Support Channels

  • 1 hour ticket response time
  • A one hour Inquiry Solution Guarantee

  • Our client assistance Dept is on duty day and night to respond to all your help demands. Every ticket you submit to us will be resolved within up to 60 mins. If your case demands the help of one of our administrators, we’ll address the ticket to the technician on duty and will inform you that the issue is being resolved.

  • Top quality support service
  • Top–class Tech Help And Support Service

  • We are online for you 7 days a week to offer assistance and tech support as well as to help you with any issue that you could encounter when maintaining your virtual server. We are able to support you with all pre–configured applications, plus your OS, server management panel (based on the VPS type) and the Web Site Control Panel designed completely by our developers.

  • Intuitive help center
  • An Educational Help Zone

  • Each section of the Web Site Control Panel that is included absolutely free with your VPS includes an internal articles base. You will find a variety of descriptive how–to articles and a selection of step by step video classes that demonstrate all the standard site management tasks. You can access them by clicking the Help or Video buttons in the top right corner of each Control Panel section.